21Bit Privacy Policy
Last updated: April 14, 2026
At 21Bit, we are committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information such as your full name, date of birth, address, email, phone number, and government-issued ID for account registration and identity verification as required by Australian gambling laws. Financial details including payment methods, transaction history, and source of funds are gathered during deposits, withdrawals, and anti-money laundering (AML) compliance. We also collect technical data like IP address, device information, browser type, gaming activity, and usage patterns automatically through our platform.[1][2][5]
How We Use Your Information
Your information is used to create and manage your account, process payments, verify identity, and confirm age in line with the Interactive Gambling Act 2001. We use it to provide personalized gaming experiences, prevent fraud, ensure responsible gambling, and comply with AML and regulatory obligations under Australian law. Additionally, data supports customer service, platform security, and limited marketing communications where consent is obtained.[1][5]
Information Sharing
We disclose personal information only as required by law, such as to regulatory bodies like gambling commissions, law enforcement for illegal activities, or service providers under strict confidentiality agreements compliant with the APPs. We do not sell your data to third parties. Sharing occurs for payment processing, AML compliance, or court orders, with recipients bound by Australian privacy standards.[1][2]
Data Security
We implement robust security measures including encryption, secure servers, firewalls, and access controls to protect your personal information from unauthorized access, loss, or misuse. Regular security audits, staff training, and compliance with the Privacy Act 1988 ensure data integrity. Retention follows legal requirements, such as seven years for transaction records, after which data is securely deleted.[1][4]
Your Rights
Under the Privacy Act 1988 and APPs, you have rights to access, correct, or update your personal information, and request deletion where possible, subject to legal obligations like AML retention. You may withdraw consent for non-essential processing, restrict use, or lodge complaints with the Office of the Australian Information Commissioner (OAIC). Requests are handled within 30 days upon verified identity.[1][2][5]
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyze usage, and personalize your experience on our platform. These collect technical data like IP addresses and browsing behavior, with options to manage preferences via cookie settings. Our use complies with Australian privacy laws.[1]
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer.
[email protected]